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FREQUENTLY ASKED QUESTIONS

Find links to useful guides and information on our most frequently asked topics below. If you have questions that aren't answered here then please do contact us to ask and we will be glad to help! You can call our team on 0115 994 0900, live chat or message us Mon - Fri 8:30am to 17:30pm.

Delivery
Returns
Shortages
Damage
Warranty
Export
VAT / TAX
Fitting
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Wheels
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Big Tyres has a Google rating of 4.9 and a TrustPilot rating of Excellent based on over 1,000 reviews.
Google Review
Great customer service and super fast delivery. Malcolm was mega to deal with and made sure everything arrived as expected. Will use again.
Andrew Seaton
Andrew Seaton
March 2026
Google Review
Missed the next day delivery slot, but was here next day. Helpful staff with good telephone service 👌
Ioan Jones
Ioan Jones
February 2026
Google Review
Rang them on the Monday tyres arrived on Tuesday can not fault them will definitely use them again.
Rob Taylor
Rob Taylor
February 2026